Transforming DevOps, Cloud, and CI/CD for a UK Justice Organisation

The national justice organisation supports courts and tribunals across England and Wales and is a central pillar of the UK’s justice system. As part of a multi year digital reform programme, the organisation needed to modernise its DevOps capability and improve operational stability.

Challenge: Legacy Tooling and Operational Bottlenecks Slowing Reform

The existing DevOps landscape was fragmented, inefficient, and costly.

Legacy CI/CD Pipelines
- Outdated tooling and inconsistent practices slowed delivery.
Operational Instability
- Frequent issues across Elasticsearch, Camunda, and Azure components impacted service reliability.
Cloud Migration Requirements
- Workloads needed to transition from UKCloud IaaS to Azure PaaS.
Inefficient Vendor Model
- High cost, low productivity, and lack of standardisation across teams.

The organisation required a partner capable of modernising tooling, stabilising operations, and enabling cloud‑aligned DevOps practices.

Solution: DevOps Modernisation, Cloud Enablement, and Smart Resourcing

Simplex delivered a structured transformation programme across tooling, processes, and operating model.

CI/CD Pipeline Modernisation
- Re‑engineered pipelines using Terraform, Ansible, Jenkins, Git/Gerrit, and Docker.
Infrastructure as Code Adoption
- Automated Azure resource provisioning and environment builds.
Operational Stabilisation
- Introduced a smart BAU ticket model and resolved recurring platform issues.
Cloud Migration Support
- Enabled transition from UKCloud to Azure and uplifted monitoring using ELK, Dynatrace, and Azure Monitor.
Lean, High‑Output Resourcing Model
- Delivered more output with 9 engineers than the previous vendor’s 14.

Outcome: A Lean, Modern, and High Performing DevOps Function

Higher Productivity With a Smaller Team
- A lean DevOps function delivering more output at lower cost.
£1m+ Annual Cost Savings
- Achieved through tooling modernisation and efficient resourcing.
Faster Releases and Improved Reliability
- Stabilised pipelines and automated deployments accelerated delivery.
Successful Cloud Migration
- Enabled transition to Azure with improved monitoring and observability.

The justice organisation now operates with a modern, efficient DevOps capability — supporting its long‑term digital reform agenda.

Transforming DevOps, Cloud, and CI/CD for a UK Justice Organisation

Challenge: Legacy Tooling and Operational Bottlenecks Slowing Reform

Solution: DevOps Modernisation, Cloud Enablement, and Smart Resourcing

Outcome: A Lean, Modern, and High Performing DevOps Function

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