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ServiceNow Developer

Role Summary:

We are seeking a skilled ServiceNow Developer to design, develop, and maintain scalable ServiceNow solutions, with a strong focus on Service Catalog development. This role is intended to support the delivery of efficient, user-centric service management capabilities while remaining aligned with current recruitment priorities and market expectations.

Main Responsibilities

Design, develop, and maintain ServiceNow Service Catalog items, workflows, and request fulfilment processes.
Develop custom scripts, UI policies, business rules, and client scripts to support Service Catalog functionality.
Collaborate with business analysts and stakeholders to gather, analyse, and translate requirements into effective catalog items and service offerings.
Create and maintain complex catalog item forms, record producers, and workflow automations.
Ensure Service Catalog items are developed using user-centric design principles and meet performance, usability, and accessibility standards.
Troubleshoot and resolve issues related to the Service Catalog and associated modules.
Participate in Agile and Scrum ceremonies, including sprint planning, daily stand-ups, and delivery reviews.
Ensure all development activities follow ServiceNow best practices, coding standards, and relevant ITIL processes.
Support testing, user acceptance testing, and deployment of ServiceNow updates related to the Service Catalog.
Work with the platform team to maintain overall platform health, including upgrades, patching, and ongoing optimisation.
Contribute to the continuous enhancement of the ServiceNow capability by aligning development practices, technical skills, and solution delivery with business requirements, recruitment priorities, and market expectations.

Key Skills

Strong capability in developing scalable and user-focused service management solutions within the ServiceNow platform.
Ability to translate business requirements into scalable, user-friendly service management solutions.
Strong analytical, troubleshooting, and problem-solving capabilities.
Effective stakeholder engagement, communication, and cross-functional collaboration skills.
Ability to work effectively in Agile delivery environments while maintaining quality, governance, and continuous improvement.

Technical Competencies

Hands-on experience with ServiceNow modules and capabilities, including Service Catalog, Flow Designer, Workflow Editor, Request Management, and Service Portal.
Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting components such as client scripts, business rules, and script includes.
Experience in creating and maintaining catalog items, record producers, workflow automations, and service request fulfilment processes.
Understanding of ServiceNow APIs, integrations, and platform best practices.
Knowledge of platform governance, testing support, deployment practices, and service management controls within a ServiceNow environment.

Required Qualifications

A minimum of 3 years of experience as a ServiceNow Developer, with a strong focus on Service Catalog development.
Proven hands-on experience delivering ServiceNow development across Service Catalog and related platform capabilities.
Demonstrable understanding of core web technologies and scripting concepts relevant to ServiceNow development.
Experience in configuring and supporting ServiceNow solutions in line with business and operational requirements.
Good understanding of IT service management concepts and structured delivery practices.

Preferred Qualifications:

ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification.
Experience in Service Portal customisation and UI development.
Knowledge of integrating external systems using REST and SOAP APIs.
Experience of working in Agile and Scrum environments.
Exposure to other ServiceNow modules, such as HRSD, CSM, or ITOM, would be advantageous.

Location : India and UK
Experience : Mid-Level or Senior-Level

Full-Time, Contract, or Permanent

Simplex-Services, headquartered in Brighton, formed in 2014, specialises in information technology consulting and the implementation of IT services across all industries.

Our agile, dynamic teams of IT and business strategy enablers allow us to cut across the limitations of large-scale organisations by delivering services and solutions with speed, precision and flexibility. With over 100 years of corporate experience amongst our founding members, we offer our clients immediate advice and tailored solutions to your strategy.

With a fresh approach to IT and practical awareness that any solution needs to be end user-centric and aligned to a strategy, Simplex Services have the capabilities to resolve small- and large- scale projects, whether in-house or through smart source frameworks.

Careers

ServiceNow Developer

Role Summary:

Main Responsibilities

Key Skills

Technical Competencies

Required Qualifications

Preferred Qualifications:

Simplex-Services, headquartered in Brighton, formed in 2014, specialises in information technology consulting and the implementation of IT services across all industries.

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