While based in the UK, conversations and meetings with customers, partners and associates happen at its own pace and spread over a period. For the summer of 2025, I planned a conscious effort to do the same in India.
10 days and around 15,000 miles – between London and Delhi, and a few tier one and two cities in between – I had the privilege to meet almost 50 people covering customers, colleagues, partners, and well, old college mates and ex-colleagues. Of course, meeting parents, my sister, and extended family helped recharge for all those air and road trips.
While it is impossible to list everyone whom I met (it was a very busy calendar!), my heartfelt gratitude to everyone for taking time out to meet and greet, and the key highlights below, hopefully gives a perspective and do justice to our interactions.
Meet Customers
There’s no alternate to meeting customers in person and understanding their perspective and views on your services. This was proven again on this trip. The honest feedback and genuine inputs on how we can improve, enhance and improve our services was the highlight of my trip. Good to hear positives as well as seeing Simplex customer focus and agility was really appreciated. It won’t be too farfetched, if I was to say that all our customers were genuine well-wishers and supporters of the overall Simplex Services vision.
Team Simplex is Our Core Strength
We are who we are because of our colleagues and wider associates. Their focus on supporting our customers and each other, is our strength and the passion and energy in each of them was so inspiring. Busy days at work, late evening meetings (and one weekend too), and incessant traffic could not deter their energy levels. Discussion on latest technologies, their career goals, challenges and the solutions gave me just the booster and confidence I needed. They are true Simplex ambassadors!
Partner Ecosystem
Simplex has grown through word-of-mouth and partnerships. I had the privilege meeting existing and new partners, and it was reassuring to see that the partnerships continue to reflect our working relationship and solid foundations as we strive to grow together. Watch this space, as we will soon announce new and extended partnerships forged during the trip and our services will reflect those added capabilities.
Delhi Belly
I ate and drank local and fusion food (my consumption of “tea” surpassed my consumption of all other liquids combined, mainly thanks to customers for their hospitality) and trust me the quality and variety of food was just beyond spices. The names, flavours, and presentation – traditional and fancy – and of course the customer service was just impeccable. Add to this, the sheer variety (some of the dishes my mom cooked for me; I hadn’t had them for years)! Clearly, Delhi belly was the least of the worries, since I got so much in return!
Chaos and Contrasts
They say India is not for beginners and they are right. Having been born and brought up in India, every time I go there, I am struck by the contrasts. The noise, the traffic, the weather, the inefficiencies at so many levels. And things rarely happen on time. Yet, what amazes me most is how people navigate these challenges with resilience, adaptability, and often, a smile. There’s a rhythm to the chaos, and somehow, everything works.
I love my country, so while I was in India, I tried to camouflage with people (customers, colleagues, associates, partners alike!), and tend to listen more, talk a little louder, walk a little slower, and embrace the beautiful unpredictability of it all.
And like every time I return to UK, which has given me so much at an individual, family, and professional level, this time too I came back with increased humility and passion to continue to serve our customers, work and learn with colleagues, and contribute in our little way to the economy and society via Simplex Services.
Namaste India, and thank you for the perspective!
