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M365 Consultant / M365 Specialist

Role

We are looking for a skilled and proactive Microsoft 365 Consultant to help design, administer, support, and continuously improve our Microsoft 365 environment across enterprise-scale operations. This is an exciting opportunity for a hands-on professional who enjoys working across collaboration, messaging, automation, security, and cloud technologies while enabling a seamless digital workplace experience.

In this role, you will work across core Microsoft 365 services including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Power Platform, Microsoft Copilot, and Viva Engage. You will play a key role in platform support, service improvement, governance, automation, and user experience, ensuring secure, resilient, and high-performing collaboration services for the business.

Key Responsibilities

Administer, support, and optimize Microsoft 365 services including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Power Platform, Microsoft Copilot, and Viva Engage
Manage onboarding, configuration, migrations, upgrades, and day-to-day operations across Microsoft 365 environments
Monitor platform health, service availability, performance, and usage trends to ensure a high-quality end-user experience
Troubleshoot and resolve issues related to collaboration, messaging, access, mail flow, Teams meetings, and call quality
Work with Azure and related cloud services that support identity, access, integration, and Microsoft 365 operations
Analyse logs, alerts, and service data to identify root causes, recommend corrective actions, and prevent repeat incidents
Partner with infrastructure, networking, voice, and security teams to improve platform stability, performance, and governance
Implement automation and operational improvements using PowerShell and Power Platform tools
Support compliance, governance, retention, and security standards across the Microsoft 365 estate
Prepare technical documentation, SOPs, operational reports, and service review materials
Act as an escalation point for complex support issues and contribute to incident, problem, and change management activities
Share knowledge with team members, support continuous improvement, and mentor junior engineers where needed

Skills & Experience

4–8 years of hands-on experience in Microsoft 365 administration, support, or consulting roles
Strong working knowledge of Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft 365 administration
Experience supporting hybrid and cloud-based Microsoft environments, including migrations and service improvements
Good understanding of Azure administration concepts and services related to Microsoft 365
Hands-on experience with PowerShell scripting, automation, and operational optimization
Understanding of identity and access management, security, compliance, and governance within Microsoft ecosystems
Knowledge of networking fundamentals, endpoint management, and enterprise support environments
Experience with monitoring, troubleshooting, incident resolution, and service performance improvement
Familiarity with Power Platform, including Power Apps and Power Automate
Strong communication, documentation, stakeholder management, and problem-solving skills
Ability to work effectively in fast-paced, high-availability enterprise environments
Exposure to ITIL, Agile, or structured service delivery practices is an advantage

Preferred Certifications

Microsoft Certified: Microsoft 365 Administrator (MS-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
ITIL Certification is an advantage

Good to Have

Experience with Microsoft Copilot implementation, administration, or governance
Exposure to Intune, Conditional Access, and endpoint management practices
Understanding of Microsoft Entra ID, hybrid identity, and directory synchronization
Knowledge of Power BI, analytics, or reporting tools
Experience in financial services or other regulated enterprise environments
Awareness of Microsoft 365 security, retention, governance, and compliance capabilities
Exposure to AI-led automation or digital workplace transformation initiatives

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience

Location : Pune / Hybrid
Experience : 4–8 Years

Contract / Full-Time

Simplex-Services, headquartered in Brighton, formed in 2014, specialises in information technology consulting and the implementation of IT services across all industries.

Our agile, dynamic teams of IT and business strategy enablers allow us to cut across the limitations of large-scale organisations by delivering services and solutions with speed, precision and flexibility. With over 100 years of corporate experience amongst our founding members, we offer our clients immediate advice and tailored solutions to your strategy.

With a fresh approach to IT and practical awareness that any solution needs to be end user-centric and aligned to a strategy, Simplex Services have the capabilities to resolve small- and large- scale projects, whether in-house or through smart source frameworks.

Careers

M365 Consultant / M365 Specialist

Role

Key Responsibilities

Skills & Experience

Preferred Certifications

Good to Have

Education

Simplex-Services, headquartered in Brighton, formed in 2014, specialises in information technology consulting and the implementation of IT services across all industries.

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