Modernising Wireless Infrastructure Across a Multi-Country Estate for a Global Energy Technology Leader

A global energy technology leader initiated a multi-country programme to modernise wireless and network infrastructure across labs, R&D centres, manufacturing plants, warehouses, and corporate offices. The programme required precise coordination, rapid mobilisation, and consistent engineering quality across diverse environments and regional constraints.

Challenge: A Multi-Region Wireless Upgrade with High Delivery Complexity

The organisation’s global footprint introduced significant variability in infrastructure readiness, timelines, and onsite conditions.

Global Scale & Variability
- 40+ locations across Europe, APAC, LATAM, and the US
- Diverse site types including labs, plants, warehouses, and offices
- Inconsistent legacy wireless environments impacting performance and security
Infrastructure & Execution Constraints
- Highly variable cabling, power, and physical layouts
- Need for accurate pre‑ and post‑installation insight
- Tight programme timelines driven by central engineering teams
Operational & Reporting Requirements
- Multi‑country logistics and engineer mobilisation
- Real‑time reporting for high‑priority sites
- Consistent documentation to support downstream design and deployment

Solution: Global Surveys, Installations, and Hyper-Care Execution

Simplex Services delivered a structured, multi-region delivery model to support the organisation’s wireless modernisation while maintaining strict governance and reporting discipline.

Global Wireless Network Surveys
- Comprehensive assessments across 41+ sites, including physical onsite surveys, predictive heatmapping, wireless coverage assessments, and pre- and post-installation validation.
- Survey locations included Germany, Portugal, Austria, Norway, Italy, France, Australia, and the United States.
Installation & Hands-and-Feet Support
- Onsite engineering for wireless access points, gateway controllers, switches and firewalls, copper and fibre patching, and physical installation and racking.
Hyper-Care & Transition Support
- Post-installation checks
- Issue triage and onsite troubleshooting
- Coordination with central engineering teams
POC & Pilot Execution
- Delivered pilot surveys across eight countries
- Set quality benchmarks for subsequent global work orders
Delivery Governance
- Weekly dashboards and cost–sell tracking
- Real-time reporting for urgent sites
- Close coordination with programme PMO and engineering leads

Outcome: A Consistent, Secure, and Global Wireless Foundation

The seamless, multi-country wireless transformation has enabled the organisation to operate with a more reliable, secure, and standardised wireless estate — with Simplex as a trusted partner for global field execution.

Enhanced Network Performance
- Optimised WiFi coverage, reduced dead zones, and improved throughput across diverse environments.
Improved Security & Standardisation
- Consistent installation practices and validated configurations strengthened the global security posture.
Seamless Transformation Across Critical Sites
- Minimal disruption during survey and installation windows — essential for labs and R&D centres.
Accelerated Programme Execution
- High-quality survey outputs enabled downstream design and deployment without delays.
Proven Multi-Region Delivery Capability
- Successful pilot execution led to expanded expectations for future global work orders.

Field Force

Technology Stack

Core Banking & Customer Platforms: Temenos (core banking), DPR (mortgages), Backbase (commercial banking)
Integration & Messaging: IBM IIB and MQ, Apigee API Gateway, Kafka for microservices, Kong Gateway
Identity & Security: Transmit, 4Tress, ForgeRock (Ping)
Containers & Cloud‑Native: Docker, Kubernetes, Podman
CRM & Customer Engagement: Microsoft Dynamics
Data & Databases: Oracle, MS SQL (with SSIS), GoldenGate (replication), Delphix (data management), Snowflake, MongoDB, PostgreSQL
Payments & Connectivity: IBM ConnectDirect, Bottomline, TSYS, PayUK

Modernising Wireless Infrastructure Across a Multi-Country Estate for a Global Energy Technology Leader

Challenge: A Multi-Region Wireless Upgrade with High Delivery Complexity

Solution: Global Surveys, Installations, and Hyper-Care Execution

Outcome: A Consistent, Secure, and Global Wireless Foundation

Technology Stack

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