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Desktop Engineer

Simplex is looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

Roles & Responsibilities:

Responding to client support requests.
Contacting clients to find out the nature of the problem.
Traveling to the client’s location or connecting via a remote link.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.

Must have:

Bachelor’s degree in computer science or information technology.
Proven 3 – 6 years of work experience as a desktop support engineer or support technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.
Excellent interpersonal skills.
Good written and verbal communication skills.

Good to have:

You are an ambitious and self-motivated professional.
You have a healthy competitive nature and always strive to do your best.
You are committed to learning every day and take personal pride in the work that you deliver.
You are calm under pressure, and you have a strong work ethic.
Multi-tasking comes easily to you, and you do not need to learn how to manage your time effectively.

Location : UK
Experience : 3-6yrs

Full Time
On Site
Support Technician

Simplex Services provides IT consulting and implementation for businesses across industries to support and enable their digital transformation initiatives.

Simplex Services offer an exceptional platform to driven professionals to learn, innovate and deliver.

Our team members are supported through comprehensive training focused on delivering effective solutions and client assistance at every stage. Additionally, we offer opportunities to work within a multi-disciplinary environment.

Careers

Desktop Engineer

Roles & Responsibilities:

Must have:

Good to have:

Simplex Services provides IT consulting and implementation for businesses across industries to support and enable their digital transformation initiatives.

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