End-User Architect / Lead SME

End-User Architect / Lead SME

We are seeking an experienced End-User Architect / Lead SME (Subject Matter Expert) to drive and enhance our end-user computing (EUC) capabilities. This role involves designing, implementing, and managing scalable solutions to deliver seamless end-user experiences. As a key technical leader, you will collaborate across teams to define architecture strategies, establish best practices, and ensure secure, efficient, and reliable end-user systems.

Employment Type: Full-time/Contract

Roles & Responsibilities:

1. Architecture & Design

  • Lead the design and implementation of end-user computing solutions, including desktop virtualisation, application delivery, and collaboration tools.
  • Develop architecture roadmaps aligned with business objectives and emerging technologies.
  • Provide expertise in EUC environments, including Windows/Mac systems, mobile devices, and hybrid work setups.

2. Technical Leadership

  • Serve as the SME for end-user computing, advising on best practices and industry trends.
  • Provide guidance on deploying modern management tools such as Microsoft Endpoint Manager, Intune, or SCCM.
  • Optimise end-user performance, including workspace management and application performance.

3. Collaboration & Stakeholder Management

  • Collaborate with IT teams, security teams, and business units to gather requirements and design user-centric solutions.
  • Liaise with vendors and third-party providers to evaluate and recommend tools or services.

4. Security & Compliance

  • Ensure all end-user solutions meet compliance standards, security policies, and operational requirements.
  • Implement secure access controls, device management protocols, and threat detection mechanisms.

5. Operations & Support

  • Oversee end-user technology upgrades, migrations, and deployments.
  • Lead troubleshooting efforts for complex issues impacting user productivity.

Required Skills and Qualifications:

  • Experience:
    • 8+ years in IT architecture, specifically in end-user computing environments.
    • Proven expertise in implementing and managing technologies such as VDI (Citrix, VMware Horizon), Microsoft 365, Intune, and SCCM.
  • Technical Proficiency:
    • Strong knowledge of Windows, macOS, and mobile device management.
    • Familiarity with collaboration platforms like Microsoft Teams, Zoom, and Slack.
    • Hands-on experience with Active Directory, Group Policies, and Identity & Access Management.
  • Soft Skills:
    • Exceptional problem-solving abilities and attention to detail.
    • Strong communication and interpersonal skills for engaging with diverse stakeholders.

Preferred Qualifications:

  • Certifications such as Microsoft Certified: Modern Desktop Administrator, Citrix Certified Professional, or VMware VCP-DTM.
  • Experience with scripting or automation (e.g., PowerShell, Python).
  • Familiarity with Zero Trust frameworks and advanced security protocols.

Job Location: UK