End-User Architect / Lead SME

We are seeking an experienced End-User Architect / Lead SME (Subject Matter Expert) to drive and enhance our end-user computing (EUC) capabilities. This role involves designing, implementing, and managing scalable solutions to deliver seamless end-user experiences. As a key technical leader, you will collaborate across teams to define architecture strategies, establish best practices, and ensure secure, efficient, and reliable end-user systems.

Roles & Responsibilities:

Architecture & Design:

  • Lead the design and implementation of end-user computing solutions, including desktop virtualisation, application delivery, and collaboration tools.
  • Develop architecture roadmaps aligned with business objectives and emerging technologies.
  • Provide expertise in EUC environments, including Windows/Mac systems, mobile devices, and hybrid work setups.

Technical Leadership:

  • Serve as the SME for end-user computing, advising on best practices and industry trends.
  • Provide guidance on deploying modern management tools such as Microsoft Endpoint Manager, Intune, or SCCM.
  • Optimise end-user performance, including workspace management and application performance.

Collaboration & Stakeholder Management:

  • Collaborate with IT teams, security teams, and business units to gather requirements and design user-centric solutions.
  • Liaise with vendors and third-party providers to evaluate and recommend tools or services.

Security & Compliance:

  • Ensure all end-user solutions meet compliance standards, security policies, and operational requirements.
  • Implement secure access controls, device management protocols, and threat detection mechanisms.

Operations & Support:

  • Oversee end-user technology upgrades, migrations, and deployments.
  • Lead troubleshooting efforts for complex issues impacting user productivity.

Required Skills and Qualifications:

Experience:

  • 8+ years in IT architecture, specifically in end-user computing environments.
  • Proven expertise in implementing and managing technologies such as VDI (Citrix, VMware Horizon), Microsoft 365, Intune, and SCCM.

Technical Proficiency:

  • Strong knowledge of Windows, macOS, and mobile device management.
  • Familiarity with collaboration platforms like Microsoft Teams, Zoom, and Slack.
  • Hands-on experience with Active Directory, Group Policies, and Identity & Access Management.

Soft Skills:

  • Exceptional problem-solving abilities and attention to detail.
  • Strong communication and interpersonal skills for engaging with diverse stakeholders.

Preferred Qualifications:

  • Certifications such as Microsoft Certified: Modern Desktop Administrator, Citrix Certified Professional, or VMware VCP-DTM.
  • Experience with scripting or automation (e.g., PowerShell, Python).
  • Familiarity with Zero Trust frameworks and advanced security protocols.
  • Location : UK
  • Experience : 8 yrs
  • Full Time
  • On Site
  • Full Stack






    Simplex Services provides IT consulting and implementation for businesses across industries to support and enable their digital transformation initiatives.

    Simplex Services offer an exceptional platform to driven professionals to learn, innovate and deliver.

    Our team members are supported through comprehensive training focused on delivering effective solutions and client assistance at every stage. Additionally, we offer opportunities to work within a multi-disciplinary environment.